Effective Date: January 1, 2026
Last Updated: January 1, 2026

1. Introduction
   At DivineCarePlus LLC (“DivineCarePlus,” “we,” “us,” or “our”), we value the trust you place in us to provide compassionate, secure, and professional healthcare and personal care services. We are committed to protecting the privacy and security of your personal and health information in compliance with all applicable laws, including HIPAA and the Texas Medical Privacy Act.This Privacy & HIPAA Notice explains how we collect, use, disclose, and protect your information across all DivineCarePlus services, including: In‑Home Personal Assistance and Companion Care; Skilled Nursing and Clinical Care; Respite and Rehabilitation Services; Assisted Living and Day Care Center Services; Medication Management and Post‑Surgical Recovery; Financial, Insurance, and Legal Coordination; and Technology and IT‑enabled healthcare support.
2. Information We Collect
   
   1. Personal Information:
      Full name, address, phone number, email; date of birth, gender, emergency contact; government‑issued identifiers (e.g., driver’s license, insurance card).
   2. Health Information (PHI):
      Medical history, treatment records, care plans; physician orders, lab results, medication lists; caregiver notes and clinical observations; insurance and billing‑related health data.
   3. Payment Information:
      Card or bank details processed through PCI‑DSS compliant gateways (e.g., Stripe, PayPal, ACH); billing addresses and receipts.
   4. Technical and Usage Data:
      IP address, browser type, device information, usage statistics; cookies, analytics tools, and online forms.
3. How We Use Your Information
   We use your information as permitted under HIPAA and other laws to: deliver and coordinate care; communicate with providers and authorized representatives; process billing, claims, and payments; manage quality, compliance, and safety; improve technology systems and operations; satisfy legal obligations; and safeguard operations and prevent fraud.
4. Payment Processing & Financial Information
   Payments are processed via PCI‑DSS compliant third‑party processors such as Stripe or PayPal. DivineCarePlus does not store your full card or bank data. Payment details are encrypted and transmitted to the processor; we retain only non‑sensitive details (invoice number, transaction ID, amount, payer name) for reconciliation.
5. HIPAA Compliance & Patient Rights
   Your HIPAA rights include: Right to Access; Right to Amend; Right to an Accounting of Disclosures; Right to Request Restrictions; Right to Confidential Communications; and Right to File a Complaint with HHS OCR or DivineCarePlus. We must maintain PHI confidentiality and security, notify you of breaches of unsecured PHI, and provide this notice of our privacy practices.
6. Disclosure of Information
   We disclose PHI only as permitted by law: for Treatment; for Payment; for Operations; for Legal Requirements; and to Business Associates under BAAs (e.g., billing vendors, IT providers).
7. Data Protection and Security
   Safeguards include: SSL/TLS encryption; role‑based access controls; HIPAA‑compliant hosting and encrypted backups; routine audits and staff training; and data retention and secure disposal policies.
8. Cookies and Website Tracking
   We may use cookies and analytics tools to understand site traffic and improve user experience. These do not access or store PHI. Users may disable cookies in their browser settings.
9. Third‑Party Links
   Our site may link to external sites, including payment gateways or partner platforms. We are not responsible for their content or privacy practices.
10. Updates to This Notice
    We may update this Notice periodically to reflect legal or operational changes. Updates will be posted with a revised effective date.
11. Contact Us
    DivineCarePlus LLC
    7425 Windy Meadow Dr, Little Elm, TX 76227
    +1 (972) 646‑6550
    Email: privacy@divinecareplus.com